Privacy
Policy.

1. Data Controller

PhoneCare is the data controller for the personal data we collect.

• Business: PhoneCare
• Address: 14 Broad Street, Waterford, X91 D903, Ireland
• Phone: (051) 857 867

This policy explains how we collect, use and protect your personal data when you use our repair services, buy products, or contact us.

2. Data We Collect

We may collect:

• Identity: your name
• Contact: phone number and/or email
• Device: make, model and serial of devices brought for repair
• Transaction: details of services and products purchased

We do not access the personal content stored on your device unless required to carry out and test a repair, and only with your consent.

3. How We Use Your Data

• To carry out and manage repairs
• To contact you about the status of your repair
• To process payments and issue receipts
• To contact you about an uncollected device
• To meet legal and tax obligations

We only send marketing if you have given explicit consent.

4. Legal Basis

• Contract: to perform the repair or sale you requested
• Legal obligation: to meet our legal duties
• Legitimate interests: e.g. notifying you of uncollected devices
• Consent: for optional marketing

5. Data Sharing

We do not sell or rent your personal data. We share it only with payment processors to complete transactions, where required by law, or with trusted providers under confidentiality agreements.

6. Data Retention

• Repair records: kept at least 12 months for warranty and disputes
• Transaction records: kept 7 years per Irish tax law
• Marketing consent: kept until you withdraw it

When no longer needed, data is securely deleted or anonymised.

7. Your Rights (GDPR)

You have the right to access, correct, erase, restrict, port, or object to the processing of your data, and to withdraw consent at any time. To exercise these, contact us using the details below. You may also complain to the Data Protection Commission at dataprotection.ie.

8. Data Security

We use appropriate technical and organisational measures to protect your data, including restricted access and secure storage. If a breach poses a risk to your rights, we will notify you and the relevant authority as required by GDPR.

9. Cookies

Our website may use basic cookies so the site works correctly. We do not use tracking or advertising cookies that identify you without consent. You can control cookies in your browser settings.

10. Contact Us

• PhoneCare
• 14 Broad Street, Waterford, X91 D903
• Phone: (051) 857 867

We respond to all requests within 30 days as required by GDPR.